User Terms and Conditions

Introduction

This page sets out the terms and conditions that govern your use of our platform. It explains the relationship between you and us, the rules that apply when you hold an account, and the basic operational principles we use to manage accounts, payments and promotions. By using the site or creating an account you agree to comply with these terms and any other policies we publish from time to time.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the confidentiality of your login credentials. You must not share your account, allow others to access it, or operate more than one account without our prior written consent. We may suspend or close accounts where we suspect unauthorised access, fraud, misuse, multi-accounting, or attempts to circumvent limits and controls. Account verification - including identity and address checks - may be required before certain actions such as withdrawals are processed.

Eligibility requirements

Access to the platform is restricted to persons who meet our eligibility criteria. You must be of legal age to gamble in the United Kingdom and be permitted to use gambling services in your place of residence. We may refuse registration or block access where local law prohibits participation or where we reasonably consider an account to be in breach of our eligibility rules. We may request documents to confirm your identity, age and address before allowing full use of the service.

Acceptable platform use

You must use the platform lawfully and only for personal, non-commercial purposes. Prohibited activity includes fraud, money laundering, use of automated bots, abusive behaviour towards staff, market manipulation and attempts to exploit bonuses through collusion or artificial play. Use of VPNs or other tools to hide your true location or to bypass restrictions is not permitted and may result in account suspension and forfeiture of funds.

General bonus and promotion rules

Promotions and bonuses are offered under specific terms which form part of these conditions. Each promotion will state qualifying deposits, minimum deposit amounts, wagering requirements and any game weightings or exclusions. We reserve the right to withhold, reclaim or void bonuses and associated winnings if we reasonably suspect abuse, error or breach of the promotion terms. Promotional terms may set maximum bet limits while a bonus is active and may exclude certain game types from contributing to wagering requirements.

Deposits and withdrawals

Payments must be made from accounts or instruments in your name. Deposits will be processed by the payment methods displayed in your account and are subject to the limits and processing times shown at the point of payment. Withdrawals are subject to verification checks and any applicable withdrawal limits. We may delay or refuse a withdrawal where we require further information, need to complete an investigation, or need to comply with legal or regulatory obligations. We will notify you if additional documentation is needed.

Dispute resolution

If you have a dispute with us you should contact customer support in the first instance so we can attempt to resolve the matter. If we cannot reach an agreement we will explain the escalation options available, including independent dispute resolution where applicable. While we seek to resolve complaints promptly, some matters may require longer investigations and we will keep you informed of expected timescales.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in our service, legal requirements or operational needs. We will notify you of material changes in a manner we consider reasonable, for example by email or via a site announcement. Continued use of the platform after notice of changes constitutes acceptance of the updated terms. If you do not accept the changes you should stop using the service and close your account in accordance with the account closure process.