Our support team can help with account questions, payment enquiries, technical issues and general feedback. If you cannot access your account or something is not working as expected, use the contact details below to reach the right team. Email is helpful when you need to include screenshots or explain an issue in detail. For account-related enquiries, please include your username so we can find your details more quickly. Never send your password or full card details in a message.
| Department | Contact |
|---|---|
| Customer support for account and technical issues | [email protected] |
| General enquiries and feedback | [email protected] |
| Affiliate and partnership enquiries | [email protected] |
| Telephone support for account enquiries | +44 20 7946 0832 |
| Customer support working hours | 24/7 |
Email Support
For detailed requests, account issues, or to submit documents, email is our preferred contact method. Please send messages to [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details. Providing all information up front helps us process your request faster and avoid unnecessary delays.
Contact Form
Response Time
Our support team is available around the clock through live chat. Most enquiries are answered within one business day, and straightforward questions may receive a reply sooner. Requests involving payments, account verification or a detailed review can take longer, depending on the nature of the issue. We will let you know if we need more information.
Feedback
Have a suggestion or an idea for improving the website? We’d love to hear from you. Share your feedback about the games, promotions, payments, or anything else that could make your time here easier. Our team reviews every comment carefully and uses your ideas to improve the service and the overall experience for players.